Shipping and Tracking

Shipping and Tracking

Shipping & Tracking for buyers

Shipping Rate for buyers
You can find a seller’s shipping rates in the shipping section of every Juanu listing. We always show the shipping cost separately from the item cost to make clear exactly how much you’re paying for

Tracking your Item
It is possible to follow and track your package or an item you ordered online all the way to your shipping address when the seller uploads tracking information. This will keep you in the know on the delivery status of your product

Changing shipping information after purchase
You may be able to change the shipping address or the shipping service you selected for a Juanu purchase, but you’ll need to contact the seller before they ship the item to you.

Saving through combined shipping
Most sellers on Juanu are happy to ship everything to you in the same package if you’re buying multiple items from them. You might also get a discount on shipping costs.

Buying with Local Pickup
Some items that aren’t easy to ship, such as large pieces of furniture, etc may be marked as “pick-up only.” This gives you the chance to inspect the item in person and avoid shipping costs.

Shipping for Sellers

Setting up your shipping options
There are many ways to send items to your buyers. By offering more than one delivery option, you’ll be able to attract different types of buyers.

Offering combined shipping
When a buyer purchases multiple items from you, you can save time and money by sending all their items in one package.

Shipping rates for sellers
Offering free shipping, or reducing delivery charges as much as possible, can help you win over undecided buyers, and grow your business.

Tracking items you’ve sold
Uploading tracking details after you’ve sent an item enables you and your buyer to follow its journey, all the way through to delivery. This is a way you can build trust.

Shipping Discounts
Offering shipping discounts can encourage buyers to add more of your items to their purchases. Automatically apply discounts to the shipping cost when a buyer purchases.

Using our Shipping calculator
When you create a listing using the calculated shipping option, we use our shipping calculator to automatically update the shipping charge a buyer sees, based on their location, and the details.

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